Terms and Conditions

Guest house rules

These rules apply to all guests staying in Tick Vacation holiday homes. Failure to comply may result in denied check-in, eviction, deposit deductions, or additional charges.

1. Passport submission: All guests, including children and infants, must submit their passports in advance as per Dubai Tourism Rules. Failure to comply will result in denied check-in.
2. Visitor policy: Visitor passports must be sent to info@tickvacation.com for approval before entry. Violating visitor policies may lead to eviction and loss of the security deposit.
3. Age requirement: Guests must be at least 21 years old to check in, unless accompanied by a legal guardian.
4. Respect the property: Treat the property as your own home, keeping it clean and tidy.
5. Report issues: Inform us immediately about any problems to ensure your safety and comfort.
6. Windows and doors: Keep windows and balcony doors closed when you are not in the property.
7. Energy conservation: Switch off lights and appliances when not in use.
8. Departure condition: Leave the property as you found it upon check-out.
9. No smoking: Smoking inside the property is prohibited. A non-negotiable AED 1,000 penalty will apply for violations.
10. Cigarette disposal: Do not throw cigarette butts, lit cigarettes, or rubbish from balconies or windows.
11. Trash disposal: Dispose of trash only in designated bins or the trash chute on your floor.
12. No parties or events: Parties or events are strictly prohibited on the premises.
13. Pets: Pets are not allowed without prior written permission.
14. Neighbourly conduct: Avoid disturbing neighbours and maintain a peaceful environment.
15. Legal compliance: Refrain from illegal or culturally disrespectful activities.
16. Damage charges: Any damage to property, including stained towels or linens, will be deducted from the security deposit.
17. Key and access cards: Do not share keys or access cards with non-registered guests. Lost keys or cards will incur replacement costs (AED 500 for access cards, AED 250 for keys).
18. Linen and towels: Do not wash provided linens or towels. One hand towel and one bath towel per guest are included; additional towels are available for an extra charge.
19. Housekeeping services: Extra housekeeping services are available on request at an additional fee.
20. Check-in and check-out: Early check-in and late check-out may be available for an extra fee, subject to availability.
21. TV subscriptions: Do not subscribe to additional TV channels. Unauthorized subscriptions will result in charges for the subscription, cancellation fee, and a AED 100 service fee.
22. Booking policy: All bookings are non-refundable and non-transferable.
23. Appliance use: Leave all appliances plugged in as you found them.
24. Smoke-free environment: Ensure the property remains smoke-free to avoid additional charges.
25. Furniture and appliances: Use all items responsibly to avoid damage charges.
26. Quiet hours: Maintain quiet during specified hours to respect neighbours.
27. Final check: Upon check-out, ensure all belongings are removed, and the property is left in good condition.

Contact us

If you have questions about this policy, please contact us:

• Email: info@tickvacation.com
• Phone: +971 4 451 8059